Refund Policy

Policy Overview

This Refund Policy outlines the terms and conditions for processing refunds for services offered by Gati Domestic Cargo Packers And Movers. We are committed to establishing fair, transparent, and prompt financial processes for all our clients.

Advance Payment Refund Eligibility

Customers paying advance token amounts for booking relocation slots are eligible for refunds under the following conditions:

• Timely Cancellation: Advance payments are refundable if the cancellation request is received in writing or via registered phone call at least 24 hours prior to the scheduled pickup time.
• Service Non-Fulfillment: If Gati Domestic Cargo Packers And Movers is unable to provide services on the agreed date due to internal operational constraints, a 100% full refund of the advance amount will be processed immediately.
• Overpayment Adjustments: Any accidental double payments or excess charges made during digital invoice settlement will be refunded in full upon verification.

Non-Refundable Scenarios

Refunds will not be issued under the following circumstances:

• Cancellation requests made less than 24 hours prior to the move after packing teams or transport vehicles have been mobilized.
• Delays or service failures resulting from incorrect, incomplete, or false information provided by the customer regarding pickup location, goods volume, or destination access.
• Force majeure events such as sudden natural disasters, government curfews, or unexpected severe route blockages beyond reasonable control.

Processing Timelines & Payment Modes

We handle all refund requests with high priority to ensure quick settlement:

• Timeline: Once a refund request is verified and approved by our billing team, the amount will be credited within 5 to 7 business days.
• Original Payment Method: All refunds are issued exclusively back to the original source account (UPI, Bank Transfer, Debit/Credit Card) used during the initial transaction.

How to Submit a Refund Claim

To request a refund, please send an email to info@gatidomesticcargomovers.com or contact our support team at +91 8792144001 with your Booking Reference Number, Name, Mobile Number, and Payment Receipt.

Official Billing Office